Privacy Policy

ORDERS AND SHIPPING

What forms of payment do you accept?

We accept all debit cards, major credit cards, and Paypal.

How long does it take for my items to ship?

We like to give a 1-2 day period before items receive a shipping number and are sent out

What if my candle(s) arrive damaged?

If your candle(s) arrives damaged, we can issue a refund or a replacement once we see proof that the item is not usable.  You have a two day period after delivery to report any damage.

Our definition of "Not Usable" implies that the item is broken and/or unable to be used.  

Why didn't I receive my order confirmation email?

There can be a few reasons that you have not received your confirmation in your email.  

1. Make sure that your email address is listed correctly in your profile and/or  purchase receipt.

2. Check your spam folder to see if the email has been  sent there.

3. All order confirmations are automatically emailed out, If this has not happened, contact us at the number listed or email us on the "Contact" page.

4. If you have created a profile, you can always check online for your order information.

When can I cancel my Order?

We do not accept cancellations at this time.  All sales are final.

How soon can I expect my refund?

As soon as your damaged candle is processed, You should expect your refund between 2 to 7 business days depending on your banking institution.(Not including weekends)

Do you offer free shipping?

We do not offer free shipping on a consistent basis.  We do offer different sales and promotions during different times of the year for our customers.

Products and Subscriptions

How do I sign up for your mailing list?

You can scroll to the bottom of our home page.  You will find where you can sign up for sales and news.

What wax do you use for your candles?

We use a blend of Coconut and Soy wax and Beeswax.  All of the scents that we use are phthalate free.